IT Help Desk And Resources For Remote Learning For Families

For IT help, please download the DOE’s IT HELP DESK AND RESOURCES FOR REMOTE LEARNING in English, Spanish and Chinese.

This document outlines resources that are available to our families to support remote learning.

Translated versions in all the DOE’s nine commonly translated languages, which will be ready by next week.

Request an iPad using this form:

https://coronavirus.schools.nyc/RemoteLearningDevices

Troubleshooting:

IT Help Desk 718-935-5100, option 5.

Hours of Operation: 6:00am - 9:00pm

Days of Operation: Monday through Saturday

You can also get quick help online:

Browse tech support topics: schools.nyc.gov/technicaltools

File a tech support ticket: schools.nyc.gov/techsupport

Request a device: schools.nyc.gov/devices

Get support with a DOE-issued iPad: schools.nyc.gov/ipadfixes

Issues with your Internet connection: schools.nyc.gov/internet